We take great care in packaging your products securely.
If your item arrives damaged or broken, please contact us within 48 hours of delivery and provide clear photographs of the damaged product and packaging.
Once reviewed, we will gladly offer:
A replacement product, or
A store voucher to the value of the item
Please note:
We do not offer cash refunds.
Replacement or voucher claims must include photo evidence.
We are not responsible for incorrect shipping information provided at checkout.
Thank you for supporting small, handcrafted skincare made with care and intention 🤍
Need help?
Contact us at Bohosoul0715@gmail.com for questions related to refunds and returns.